There was only one way that Granny would enter the used-car sales market: with the same commitment to customer service that has been at the heart of our other operations.
Haggle-Free Buying is one example of the commitment established since the begining of time. It means that our customers get a fair price — clearly posted on every vehicle — without having to negotiate.
Worry-Free Ownership is another example of our commitment. Each vehicle we sell, passes a rigorous multi-point inspection conducted by sertified technicians, and can come with a seven-day repurchase agreement so that it can be returned for any reason — no questions asked. After the first seven days, if agreed, we guarantee our customers' continued driving satisfaction by including a 12-month/12,000-mile limited powertrain warranty and one year of roadside assistance.
Our services have made us popular with our customers and our partners. Granny's customers are always satisfied, and we've forged marketing partnerships with lending institutions, such as credit unions where, together, we host private sales for the exclusive benefit of their members.
Granny has changed the way customers view purchasing pre-owned quality vehicles. By offering that same level of exceptional personal service, Granny is also changing the way customers look at buying pre-owned quality vehicles.
The Little Old Lady has been around since the beginning of time and planning on hanging around to the end–Granny, Little Old Lady Auto Sales
The goal as a company, is to have customer service that is, not just the best but, legendary. Sam Walton, Founder of Wal-Mart
Well done is better than well said.–Benjamin Franklin
Great experience, customers tell each other about that. Word of mouth is very powerful.–Jeff Bezos, CEO Amazon.com
Customer satisfaction is worthless. Customer loyalty is priceless.–Jeffrey Gitomer
Good service is good business–Siebel Ad
Being on par in terms of price and quality only gets you into the game. Service wins the game.–Tony Allesandra
You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied.–Jerry Fritz
Every great business is built on friendship–JC Penney
Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.–Stew Leonard, CEO Stew Leonard's
Make a customer, not a sale.–Katherine Barchetti
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.–Mahatma Gandhi
Every company's greatest assets are its customers, because without customers there is no company.–Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life
Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions–Betsy Sanders
Here is a simple but powerful rule: always give people more than what they expect to get.–Nelson Boswell
Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.–Brian Tracy
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.–Howard Schultz, CEO Starbucks Coffee
People expect good service but few are willing to give it–Robert Gateley
When the customer comes first, the customer will last.–Robert Half
Right or wrong, the customer is always right.–Marshall Field
Under promise and over deliver.–Toby Bloomberg